Kubilo SMS Policy

These are messages about an order the customer has placed: a secure payment link for delivery orders, an unpaid-order reminder, a payment receipt, or a refund notification. No marketing content is ever sent under this program.

Customers opt in verbally during a phone call that they themselves initiate. When a customer calls a restaurant's ordering line and places a delivery order, our AI ordering assistant offers to text a secure payment link to the number the customer is calling from, and reads a consent disclosure. A text message is sent only if the customer gives an explicit verbal "yes"; if the customer declines, no message is sent. The link is sent only to the number the customer is calling from; no other number is ever texted. Consent is captured on the recorded call and logged with a timestamp.

Message frequency: up to 4 messages per order, and customers receive messages only when they place an order. Message and data rates may apply. Reply STOP to opt out or HELP for help at any time.

Full program description: kubilo.com/en/sms-consent · Step-by-step walkthrough: kubilo.com/en/sms-demo

Promotional messages (such as offers or promotional game invitations from a participating restaurant) are sent only to customers who have explicitly opted in through an unchecked-by-default consent checkbox on that restaurant's campaign page, accompanied by the legally required consent language. Typical volume is 1 to 4 messages per month per restaurant you have opted in with. Message and data rates may apply. Reply STOP to opt out at any time.

Mobile information will not be shared with or sold to third parties or affiliates for marketing or promotional purposes. Opt-out requests (STOP) are processed in real time. For help, reply HELP or email contact@kubilo.com. See our Privacy Policy at kubilo.com/en/privacy and Terms at kubilo.com/en/terms.